Data Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register with Spinchester, use our services or visit our site. We take your privacy seriously and set out here what data we hold, why we need it and how you can manage your information.

Types of data we collect

We collect several categories of information to operate accounts, process payments and provide customer support.

Personal data

This includes your name, date of birth, postal address, email address, telephone number and any identity documents you provide for verification (for example passport or ID card). We also store account credentials and communication records such as emails and chat transcripts.

Technical data

We collect device and connection data including IP address, device identifiers, browser type, operating system, and location information where required for security or compliance. We also record site activity such as pages viewed, games played and timestamps to improve service performance and detect suspicious activity.

Transactional data

This covers deposit and withdrawal records, payment method details (card or e‑wallet tokenised data, or cryptocurrency wallet addresses where used), bet and gaming history, bonus and loyalty activity and any correspondence relating to disputes or disputes resolution.

How we use your information

We use data to create and manage accounts, verify identity, process payments, prevent fraud and money laundering, provide customer support and meet regulatory obligations. We also use aggregated or anonymised data for analytics, service improvement and to personalise communications about relevant offers where you have consented.

Data protection practices

We protect personal data using industry standard measures such as encryption in transit, secure servers, access controls and regular security reviews. Access to personal information is limited to authorised staff and processors who need it to perform their duties. We retain data only as long as needed for business, legal or regulatory purposes.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login, analyse usage and deliver personalised content. You can manage cookie settings in your browser or via our cookie tool. Third-party analytics and advertising partners may also place cookies subject to their own policies.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention providers, analytics partners and other service providers that help us operate the site. We may also disclose information where required by law or to protect our rights. All third parties are required to keep your data secure and use it only for specified purposes.

User rights

You have rights to access, correct and, in some cases, delete or restrict processing of your personal data. You may also object to processing or request portability of data you provided. To exercise these rights, contact us at [email protected]. We will respond within applicable legal timeframes and may ask for proof of identity before taking action.

Access, correction and deletion

If you need to view or update your account information you can do so via your account dashboard or by contacting [email protected]. Requests to delete an account will be handled in line with legal and regulatory obligations and may involve retention of certain records for fraud prevention or tax purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be published on the site with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised terms.