Reach Out to Us

Need a hand? Our support team can help with account questions, KYC checks, deposits and withdrawals, technical concerns, or general feedback. Use live chat for quick answers or email for full case handling; we’ll prioritise urgent issues and aim to resolve most enquiries within 24-48 hours. If you need help with bonus terms, self-exclusion or payment queries, the team is ready to assist and will follow up promptly.

Department	Contact
Customer support	[email protected] (live chat 24/7; email reply within 24-48 hours; verification priority)
General enquiries	[email protected] (billing, policy and corporate enquiries)
Affiliate enquiries	[email protected] (partner sign-ups, commission queries and marketing creatives)
Phone	+44 20 7946 0321 (voice support Mon-Sun, 08:00-00:00; calls may be recorded)
Working hours	Live chat 24/7; email Mon-Fri, 09:00-18:00

Support via Email

Email is the preferred contact method for detailed requests, account-related issues or any situation requiring explanations or uploaded documents. Please send your enquiry to [email protected] with a clear subject line and include your full name, account email and a phone number where available. Providing up-to-date contact details helps us process requests faster and avoid unnecessary delays.

Contact Form

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" placeholder="How can we help?" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="margin-top:6px;padding:10px 14px;background:#0066cc;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">  Send message</button>

Response Time

Our support team aims to reply quickly. Most enquiries are answered within one business day. For straightforward account or payment questions you can expect a same-day response, while more complex matters such as document verification or dispute investigations may take longer depending on the case. We will keep you informed of progress until the issue is resolved.

Feedback

Your feedback matters to Spinchester. If you have suggestions, ideas or spot anything that could be improved, please let us know. We review every message carefully and use what we learn to refine promotions, fix issues and make the site easier to use. Your input helps shape future updates and ensures a better, safer experience for all players.